Help Center

Comprehensive guides to help you get the most out of Vitrin24

Adding a Business

Step-by-step guide to add your business to Vitrin24

Creating Ads & Offers

Learn how to create effective advertisements

Image Requirements

Image specifications and best practices

Location Targeting

Target your audience effectively

Cost Calculator

Understand pricing for ads and offers

Refund Policy

Automatic refunds for rejected content

Image Recommendations

Using high-quality, properly formatted images is crucial for making a great impression on Vitrin24. Here are examples of what works and what doesn't.

Good Example

Good image example
  • High resolution and sharp focus
  • Proper aspect ratio (3:1 for banners)
  • Well-lit with good contrast
  • Important content centered
  • Professional appearance
  • Appropriate file size (under 2MB)
  • Clear visual message

Bad Example

Bad image example
  • Low resolution or blurry
  • Wrong aspect ratio (gets cropped awkwardly)
  • Poor lighting (too dark or overexposed)
  • Important content at edges (gets cut off)
  • Unprofessional appearance
  • File size too large or too small
  • Unclear or cluttered composition

Key Takeaways

Banner Images

  • Recommended: 1200x400px (3:1 aspect ratio)
  • High resolution: 1920x640px
  • Max file size: 2MB
  • Format: JPG or PNG
  • Keep important content centered

Gallery Images

  • Recommended: 1200x600px (2:1) or 1920x1080px (16:9)
  • Max file size: 2MB per image
  • Format: JPG or PNG
  • Use consistent aspect ratios
  • Show different angles of your business

Adding a Business

Follow these steps to add your business to Vitrin24 and start reaching local customers.

Step 1: Access the Add Business Screen

  1. Open the Vitrin24 app
  2. Navigate to the Businesses tab (bottom navigation)
  3. Tap the + (plus) button in the bottom right corner
  4. If you're not logged in, you'll be prompted to log in first

Step 2: Fill in Basic Information

Required Fields

  • Business Name
  • Description
  • Category
  • Subcategory
  • Location (address)

Optional Fields

  • Phone Number
  • Email
  • Website
  • Social Media links
  • Price Range
  • Tags
  • Services

Step 3: Add Images

Banner Image (Recommended)

Displayed prominently at the top of your business card

  • Recommended Size: 1200x400px (3:1 aspect ratio)
  • Max File Size: 2MB
  • Format: JPG or PNG

Logo Image (Optional)

Your business logo/branding

  • Recommended Size: 512x512px (square)
  • Max File Size: 2MB
  • Format: PNG with transparency preferred

Gallery Images (Optional)

Showcase your business, products, or services

  • Recommended Size: 1200x600px (2:1) or 1920x1080px (16:9)
  • Max File Size: 2MB per image
  • Format: JPG or PNG
  • You can add multiple images

Step 4: Set Location Targeting

Location targeting determines where your business will be visible to users.

City Level (Default)

Most specific targeting - visible to users in your city

Province Level

Broader reach - visible to users in your entire province/state

Country Level

Maximum reach - visible to users in your entire country

Global

Worldwide visibility - use only if you serve customers globally

Step 5: Set Business Hours

  • Toggle 24 Hours if your business is open 24/7
  • Otherwise, set opening and closing times for each day (Monday through Sunday)
  • You can mark days as closed
  • Format: HH:MM (e.g., 09:00 - 17:00)

Step 6: Review and Submit

  1. Review all your information
  2. Make sure all required fields are filled
  3. Check that images are uploaded correctly
  4. Tap Submit or Create Business

What Happens Next?

Review Process

  1. Submission: Your business is submitted with "pending" status
  2. Admin Review: Our team reviews your business listing
  3. Approval or Rejection: You'll be notified of the decision

If Approved

  • Your business will appear in search results
  • It will be visible to users based on your location targeting
  • You can edit your business information anytime

If Rejected

  • You'll receive a notification with the reason
  • You can make changes and resubmit
  • No charges apply (business listings are free)

Creating Ads and Offers

Learn how to create effective advertisements and special offers to promote your business.

Creating an Ad

Step 1: Access the Submit Ad Screen

  1. Open the Vitrin24 app
  2. Navigate to your Profile or Wallet section
  3. Tap Submit Ad or Create Ad
  4. Ensure you have sufficient wallet balance

Step 2: Fill in Ad Information

Required Fields
  • Title (catchy and clear)
  • Description (optional if using Only Banner mode)
  • Duration (1, 7, 14, or 30 days)
  • Priority (Low, Medium, High, or Urgent)
Optional Fields
  • Click URL (website or landing page)
  • Target Location

Step 3: Add Images

  • Banner Image: 1200x400px (3:1 aspect ratio), max 2MB
  • Regular Images: Up to 2 images, 1200x800px (3:2) or 1920x1080px (16:9), max 2MB each

Step 4: Calculate and Review Cost

The cost calculator shows:

  • Base Price (based on duration)
  • Priority Multiplier (additional cost for higher priority)
  • Final Cost (total amount deducted from wallet)

Important: Credits are deducted immediately upon submission. If rejected, you'll receive a full refund.

Creating an Offer

Step 1: Access the Submit Offer Screen

  1. Open the Vitrin24 app
  2. Navigate to your Profile or Wallet section
  3. Tap Submit Offer or Create Offer
  4. Note: You must have an approved business to create offers

Step 2: Fill in Offer Information

  • Title: Name of your offer
  • Description: Details about the offer
  • Duration: 3, 7, 14, or 30 days
  • Business: Select your business

Image Requirements

Detailed specifications for all images used in Vitrin24.

Image Type Recommended Dimensions Aspect Ratio Max File Size Format
Banner Image 1200x400px or 1920x640px 3:1 2MB JPG, PNG
Business Gallery 1200x1200px or 1920x1080px 1:1 or 16:9 2MB JPG, PNG
Logo 512x512px 1:1 (square) 2MB PNG (transparent)
Ad Image 1200x800px or 1920x1080px 3:2 or 16:9 2MB JPG, PNG

Best Practices

Do:

  • Use recommended dimensions
  • Optimize file sizes (aim for 500KB-1MB)
  • Ensure high quality and sharp focus
  • Keep important content centered
  • Use proper aspect ratios
  • Test images on different devices
  • Use your own original images

Don't:

  • Upload images that are too small (will look pixelated)
  • Use wrong aspect ratios (will be cropped awkwardly)
  • Upload files larger than 2MB
  • Use low-quality, blurry images
  • Place important text near edges (may be cropped)
  • Upload images with watermarks from other services
  • Use copyrighted images without permission

Location Targeting

Location targeting determines where your business or ad will be visible to users.

City Level (Most Specific)

Best for: Local businesses serving a specific area

  • Visible only to users in the selected city
  • Most targeted approach
  • Lower competition in search results
  • Best for local services

Province Level (Medium)

Best for: Businesses serving an entire province or state

  • Visible to users in the selected province/state
  • Broader reach than city level
  • Good for regional businesses

Country Level (Broad)

Best for: National businesses or online services

  • Visible to users in the selected country
  • Maximum reach within a country
  • Good for national brands

Global (Broadest)

Best for: International businesses or online services

  • Visible to all users worldwide
  • Maximum possible reach
  • Use only if you truly serve global customers

Refund Policy

Vitrin24 provides automatic refunds when your ads or offers are rejected during the review process.

Automatic Refund Process

  1. Rejection Notification: You receive a notification about the rejection with the reason
  2. Refund Processing: Full credit amount is refunded to your wallet immediately
  3. Wallet Update: Your wallet balance is updated and transaction history shows the refund
  4. Ready to Use: Credits are available for new submissions immediately

What Gets Refunded

You receive a full refund of:

  • The entire credit amount deducted at submission
  • Base price + priority multiplier (for ads)
  • Duration-based price (for offers)
  • Any location-based pricing adjustments

Additional Resources

Business Services

Learn how to add and format business services effectively to help customers find you.

  • Format: Services separated by commas
  • Use clear, specific names
  • Recommended: 5-10 services
  • Think like a customer - what would they search for?

Only Banner Mode

Display option that shows only your banner image, requiring users to tap for details.

  • Creates maximum visual impact
  • Description becomes optional
  • Best for visual-first businesses
  • Encourages user engagement

Need More Help?

If you have additional questions or need assistance, we're here to help!

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